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Frequently Asked Questions

Dealer Questions

Here are seven compelling reasons to work with us

 Kitchens Built for the US Market

– Designed for easy installation in the US.

– Accommodates US electrical appliances.

Highly Customizable Kitchens

– Cost advantage for business partners and end customers.

Predictable and Dealer-Friendly Economics

– Pricing reflects predictable landed cost.

– No separate duty bills or customs administration.

End-to-End Logistics

– Delivery options tailored to customer or dealer workflow.

– Delivery options include dock-to-dock, curbside, or final mile to end customer.

Service Parts and Quality Assurance in the US

– Skilled craftspeople in North Carolina with ongoing training from German experts.

– Dedicated technical support and installer training for smooth first installations.

Marketing That Moves Product

– Co-brandable assets for launches and promotions.

Product Care

– Detailed care guidelines provided for longevity, durability, and beauty.

Shipping and Delivery

Where can I buy Schueller furniture?

We also recommend that you use our kitchen inspiration page, which includes some ideas on how our units might look in your kitchen. You can access the kitchen inspiration page here

General Information

What does a Novalina kitchen cost
How long is the warranty on your kitchens?
What is a German kitchen?
Are German kitchens better than other kitchens?
What is the difference between German kitchens and American kitchens?
Are German kitchen cabinets customizable?
What is Novalina?
Where are Novalina kitchen cabinets made?
What kitchen styles can be created with Novalina?
How does the Novalina kitchen planning process work?
How are Novalina cabinets used within a kitchen project?
What information helps when starting a Novalina kitchen design?
What is the typical timeline for planning and installing a Novalina kitchen?
When is Novalina a good choice for a kitchen project?
How does Novalina maintain consistent quality?
How long should well-built kitchen cabinets last?
How are minimalist trends reflected in contemporary kitchen design?
How do material and finish choices shape a kitchen’s character?
What role do textures play in modern kitchen design?
How can smart design make the most of a smaller kitchen?

Cleaning & Care

How do I clean my furniture?
Wood / veneer

Permitted cleaning
Use a soft, lint-free cloth and a little lukewarm water.

Strong level of dirtiness
In the case of dried stains, a cleaning agent, such as universal cleaner.

Notes
To remove all dirt particles, always wipe along the grain of the wood. After cleaning, rub thoroughly until dry.

Plastic, directly coated, matt (Plastic laminate)

Permitted cleaning
Moist cloth and some mild cleaning agent, like universal cleaner.

Strong level of dirtiness
Allow the undiluted universal cleaner to work in a bit and wipe off with a moist cloth. Degrease the surface with grease solvent via gentle abrasion.

Notes
When cleaning with universal cleaner, wipe off with a moist cloth to avoid streaks. Too much pressure can result in shiny spots.

Film-laminated (Plastic)

Permitted cleaning
Moist cloth and some mild cleaning agent, like universal cleaner.

Strong level of dirtiness
Allow the undiluted universal cleaner to work in a bit and wipe off with a moist cloth.

Notes
Do not use any abrasive cleaning utensils, such as microfibre cloths. When cleaning with universal cleaner, wipe off with a moist cloth to avoid streaks.

Satin lacquer, matt velvet lacquer, UV lacquer, matt lacquer laminate

Permitted cleaning
Use a soft, lint-free cloth and a little lukewarm water. In the case of light soiling, some cleaning agent, such as universal cleaner.

Strong level of dirtiness
Grease solvent or moist dirt eraser. Move the sponge across the surface with a slight amount of pressure. Too much pressure can result in shiny spots.

High gloss lacquer (High gloss lacquer, laminate, lacquer laminate / UV lacquer, high gloss)

Permitted cleaning
Use a soft, lint-free cloth and a little lukewarm water.

Strong level of dirtiness
Cleaning agent, such as universal cleaner. Wipe off with a moist cloth to avoid streaks.

Notes
Do not use any abrasive cleaning utensils, such as microfibre cloths. Never dry high-gloss fronts.

Glass (Clear glass, glazed glass)

Permitted cleaning
Use a soft, lint-free cloth and a small quantity of glass cleaner.

Strong level of dirtiness
Universal cleaner, grease solvent or moist dirt eraser. Move the sponge across the surface with a slight amount of pressure.

Notes
Too much pressure can result in shiny spots. After cleaning, finish off with a damp cloth and then dry thoroughly.

Worktops (HPL, plastic)

Permitted cleaning
Moist cloth and some mild cleaning agent, like universal cleaner.

Strong level of dirtiness
Allow the undiluted universal cleaner to work in a bit and wipe off with a moist cloth. Degrease the surface with grease solvent via gentle abrasion.

Notes
In the case of worktop decors with wooden structures, always wipe in the direction of the grain to remove all the dirt particles.

Cabinet inner sides (Plastic)

Permitted cleaning
Moist cloth and some mild cleaning agent, like universal cleaner.

Strong level of dirtiness
Allow the undiluted universal cleaner to work in a bit and wipe off with a moist cloth.

Anodised aluminium surface

Permitted cleaning
Use a soft, lint-free cloth and a little lukewarm water. In the case of light soiling, some cleaning agent, such as universal cleaner.

Strong level of dirtiness
Anodizing cleaner pure on a dry cloth. In the case of severe soiling of nylon fleece, clean by rubbing with increased pressure.

Notes
When cleaning with universal cleaner, wipe off with a moist cloth to avoid streaks. Polish the surface after cleaning with a fresh, soft and dry cloth.

Handles / handle strips

Permitted cleaning
Use a soft, lint-free cloth and a little lukewarm water.

Strong level of dirtiness
Cleaning agent, such as universal cleaner.

Notes
When cleaning with universal cleaner, wipe off with a moist cloth to avoid streaks.

Sink

Stainless steel

Permitted cleaning
Use a soft, lint-free cloth and a little lukewarm water. In the case of light soiling, some cleaning agent, such as universal cleaner.

Strong level of dirtiness
Allow the undiluted universal cleaner to work in a bit and wipe off with a moist cloth. Remove water stains with vinegar cleaner or stainless steel cleaner.

Notes
When cleaning with universal cleaner, wipe off with a moist cloth to avoid streaks. Rub dry in order to avoid water stains. Always remove film (such as iron chips after newly installing water pipes) immediately using a standard stainless steel cleaner.

Plastic, composite material

Permitted cleaning
Moist cloth and some mild cleaning agent, like universal cleaner.

Strong level of dirtiness
Allow the undiluted universal cleaner to work in a bit and wipe off with a moist cloth. Degrease the surface with grease solvent via gentle abrasion.

Luminaires

Permitted cleaning
Dry or slightly moistened lint-free cloth.

Notes
Before cleaning, switch luminaire off, allow to cook and pull out the mains plug.

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